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Dr.Kemptons' office staff is the worst I have EVER come across.

The receptionist, who happens to be her husband, is rude, disrespectful, and unprofessional. I missed an appointment over a year ago due to the death of my grandmother. They sent me a bill for $50, a missed appointment fee. When I tried to call the office to explain the situation, I always had to leave messages because the office was shut down for vacation or whatever.

I left several detailed messages asking them to contact me and they never did until a year later when Randy called my house and told my mother he was taking me to court and how I cost him money. She tried telling him it was due to a death in the family and he said he didn't care, he had people sitting around for an hour because of me. When I called him back he would not let me finish a sentence, threatened me with legal action, then hung up on me. Randy isn't just rude when he thinks you owe him money though, something as simple as scheduling or re-scheduling an appointment can be enough to send you through the roof.

Don't use this dentist.Read other review sites, I am not the only one who has had issues.

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Anonymous
#1358808

Dr.Kempton hired a different receptionist over a year ago.

You can count on her to be the most courteous, considerate, friendly dentist you may ever meet.All her staff are professional and kind.

Anonymous
Denver, Colorado, United States #1319940

This is a consistent theme across all the review sites.Her husband is very rude as is the front desk staff.

Although she is a nice dentist but its just not worth having to put up with the office staff.Lost me and my family as customers.

Anonymous
#764535

I've had the same experience.He just lost Dr.

Kempton an additional 3 patients due to his complete unprofessionalism.

We paid the bill and are no longer going to her.I'm making it a point to review as many websites as I can in hopes that she might see how this is impacting her business.

Anonymous
#726390

I just had an issue with the Husband also.He is the rudest person I have ever come in contact with!

He shouldn't be answering phones as he is so rude and has no customer service skills! All he is worried about it money, not patient satisfaction! I will NEVER go back to this office nor will I ever recommend this office to anyone! If this Dr.

Kempton only knew how her patients were being treated by her "receptionist" husband, I'm pretty sure she would be appalled!But I guess if her husband treats her patients that way, I'm sure she is aware of it and has done nothing to fix this issue.

Anonymous
#564719

A agree the whole operation particularly Randy ( an unemployed attorney) office manager. His attitude cost her 6 patients.!!!!!!!

Anonymous
#515721

same story... front desk guy (husband) ruining the business

Anonymous
#457307

Stop going to Dr.Kempton!

She did horrible work on my mouth, I tried to have it repaired, her *** husband/office manager wouldn't even let me talk with her about the work due to a dispute over a cancellation fee ( I made an appointment on Tuesday at 4:00pm for Wednesday (the next morning)at 8:30am. I called back 10 minutes later to cancel it and he charged me $50.00 because he could have scheduled that appointment in those 10 minutes that I held it for 8:30 the next morning - really??????). It was a horrible dispute that I had to have resolved through a 3rd party in which I won the $$$ for the horrible dental work AND the $50.00 cancellation fee. RUN, RUN RUN away from this dental office!!!!!!!

There are too many other wonderful dentists in this area. Hmmmmm...

maybe that's why the Kempton dental office has moved.Good riddance!!!

Anonymous
#444795

I feel the same way about her hubby.I enjoy Dr.

Kempton dentistry, but her husband is completely rude. I hate dealing with him. I've hung up on him a couple of times. Dr.

Kempton does fabulous work on my mouth so I continue to go there but hate having to talk to Randy.Maybe he doesn't like being her receptionist and takes it out on her clients!?!?

Anonymous
#296996

Wow...this review could be written by me!

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